Support

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund within the US. We'll also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item, etc.). Any other return shipment cost is the customer responsibility. Any damaged product will not be refunded in full. Open boxes returned due to customer error at the time of order, are subject to a 20% restocking fee. Per our 30 day 100% satisfaction and money back guarantee, you can return any product in full and original working condition and original packaging (as the product was originally received) for a full refund.

You should expect to receive your refund within 30 days of giving your package to the return shipper for US domestic sales. For international sales you should expect to receive your refund in 6-8 weeks. In some cases, you will receive a refund more quickly.

If you need to return an item, please email us at support@marseilleinc.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customs Duty Fees and VAT Tax

International Customs Duty, handling fees, office fees, and VAT Tax may be collected by your postal services or shipping company on delivery. Please check with your customs and local postal service for Terms and Conditions (T&C) and other applicable fees and rates, and customs duty fees in your country. It is the responsibility of the customer to contact the proper agencies in their country to assess the total charges on their imported product.

Please note Marseille is not responsible for duties charged by different countries - it is the sole responsibility of the customer.