Marseille’s customers love their products. However, if you are not pleased with your product, we are here to help. We want you to enjoy your purchase.
You are protected with our 100% satisfaction guarantee and 30-day money back guarantee.
You can return any product in its original working condition and original packaging (as the product was originally received) for a full refund.
CONDITIONS OF RETURNS
Returned product(s) should be in the original packaging as well as include any manuals, cables, and accessories.
RESTOCKING FEES
Open boxes returned due to customer error at the time of order, are subject to a 20% restocking fee.
DEFECTIVE INTEM
We pay the full return shipping costs if the return is a result of our error (i.e., you received an incorrect or defective item, etc.).
Defective product(s) will be replaced with a like item, upon return, when possible. Terms and conditions of manufacturer's warranty apply.
RETURN SHIPPING
Defective items - If after we assist with any troubleshooting your item is found to be defective, we will exchange it. We pay the return shipping costs if the return is a result of our error (i.e., you received an incorrect or defective item, etc.). Please include a note with your order# and description of the issue.
Changed your mind - If you have changed your mind and want to return your order you may return your item(s) at your expense. Please include a note with your order# and reason for return. Open boxes will incur 20% restocking fee.
RETURN HELP
If you need to return an item, please email us at support@marseilleinc.com with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.