FAQ

Yes, we ship all over the world.

mClassic is available now, Amazon (US and Canada), and most likely in your favorite retro store! Stay tuned as mClassic is expected to be in major US retail stores by the 2020 holiday season.

Domestic orders normally take 3-5 days to arrive. International order normally takes 8-21 business days to arrive. If you have concerns, please contact support@marseilleinc.com

International Customs Duty, handling fees, office fees, and VAT Tax may be collected by your postal services or shipping company on delivery. Please check with your customs and local postal service for Terms and Conditions (T&C) and other applicable fees and rates, and customs duty fees in your country. It is the responsibility of the customer to contact the proper agencies in their country to assess the total charges on their imported product.

When your order ships (usually 1 business day after the order is placed) you will receive an email with the tracking number for your order.

If you watch movies as well as play games, I would suggest trying mClassic first. mCable Cinema Edition is a more a videophile enhancement engine, which would still improve your gaming, just not as good as mCable Gaming Edition, or especially mClassic, would. For instance, it will not perform Gaming Anti-Aliasing, or 1440p enhancements like mClassic does.

mClassic is plug and play.
Step 1: Plug in your mClassic device
Plug mClassic into your game console, then connect the provided USB power cable to your mClassic. Then either plug the other end of the USB power cable into an open USB port on your console or TV, OR into a power adapter which you will then plug into a power outlet.
Note: Any standard USB power adapter like your mobile phone will work.
Step 2: Connect your mClassic device
Plug any HDMI cable into mClassic HDMI female port, then connect back your HDMI cable into your TV or receiver.
Note: Any basic HDMI cable will work.

Yes, plug HDMI male port to the source and plug HDMI female port to your TV or receiver through HDMI cable.

Yes, you can. Please use newer versions which support 4K60 to prevent the degradation of digital signal.

No, mClassic must be plugged into game console.

Your HDMI source may be higher than 30Hz.

mClassic is Technicolor Color Certified for 4K upscaling all movies and TV shows from HD to 4K which have a frame rate of 24Hz. Sources that are higher than 30Hz (such as video games) can still be upscaled to 2K/QHD/1440p resolution.

Regardless of what the output resolution of the mClassic is, it will still perform its suite of picture enhancements all the same. Enhancements such as our proprietary Contextual Anti-Aliasing (CxAA), selective image sharpening, color repair, and depth of field enhancement on a platform that has been Technicolor color certified and executes in an inconceivable 0.00015 seconds.

If you have further questions, please email support.
https://www.youtube.com/watch?v=Zg8qAuCH8HE&feature=youtu.be

Your TV may not be native 1440p capable.

Not all 4K TVs can accept a 2K/QHD/1440p picture natively. Some may only accept a 2K/QHD/1440p picture when forced while others may not accept one at all. mClassic can only output a 2K/QHD/1440p picture to displays that can natively accept it.

However, regardless of what the output resolution of the mClassic is, it is important to know that the “magic” or simply the “Art & Science” of mClassic goes well beyond its up-scaling technology. Our built-in patented and proprietary enhancement technologies such as contextual anti-aliasing (CxAA), image sharpening, color correction, shimmering and dot-crawl elimination, and even intelligent depth of field processing will redraw every pixel of your game in real-time. And the result speaks for itself! A picture enhanced with mClassic is simply addictive, just like the first time you saw HD and knew that we could never go back to DVD quality. Once our eyes have been spoiled with superior picture quality, everything else is just settling!

And to top it all off, mClassic can do all these processes at a rate of 24fps, 30fps, 60fps and even 120fps without adding ANY LAG! Regardless of the resolution from your console, or the resolution outputted to your TV, mClassic redraws every pixel on the fly for a superior gaming experience.

If you have further questions, or you believe your TV does natively support 1440p but are not getting a 1440p picture from your mClassic, please email support.
https://www.youtube.com/watch?v=eXOujA1mDhI

Too much signal jitter is present which is causing the connection to reset.

Unfortunately, not all HDMI sources are created equal. HDMI signals from consoles that have been rigorously tested such as Sony’s PS4, Microsoft’s Xbox One, or PC graphics cards will have the cleanest and strongest HDMI signals with the least amount of jitter. On the other hand, older devices or devices from smaller organizations that are not able to get HDMI certifications may have signals that include lots of jitter. This jitter makes it difficult for the receiving HDMI device to recognize what the HDMI source is trying to communicate. If the connection builds up enough jitter, the connection breaks, and the devices must reconnect. Making the screen appear to flash off and on repeatedly every few seconds or so.

While an abundance of jitter could be caused by a defective mClassic or mCable, it is usually not the case. While rare, if there is a defect with either of those devices, most of the time the result is simply no picture at all. Sources of jitter in order from most to least common are:

1. Low rated or damaged HDMI cables
2. HDMI adapters for retro consoles that produce large amounts of jitter
3. Low rated or damaged HDMI switches and splitters
4. Low rated or damaged capture cards
5. A defective or damaged TV or monitor
6. A defective mClassic or mCable

The mClassic has undergone rigorous testing to receive HDMI’s certification for creating a low jitter HDMI signal for 480p (SD), 720p (HD), 1080p (FullHD), 1440p (QHD/2K), and 2160p (4K) resolutions. However, upscaling any HDMI source will amplify whatever jitter already exists. In other words, a 480p signal with high jitter might be ok for your TV to handle. But, when it is upscaled to 1080p or especially 1440p, your TV may have trouble locking onto the HDMI signal.

To isolate the problem, you can start with trying a different HDMI 2.0 or higher rated extender and HDMI cable to your TV. If that does not change anything, please take out any HDMI switches, splitters, and capture cards that may be connected between mClassic and your TV, or mClassic and your console.

If the problem persists after these steps, please email support.

We recommend manually setting your game console to output the native resolution of the game you are playing (in many cases that is 720p).

For retro games, you will want to make sure that you are setting your HDMI converter to output 480p.

If you are still not getting results, email support.

mClassic is unique because it combines a brilliant upscaler with an intelligent image post-processor and cutting edge hardware acceleration. It can offload the workload of the game console by taking over taxing scaling, and post processing tasks (such as anti-aliasing) so your console’s GPU can spend more resources on texture processing and outputting a fast frame rate.

White dots, lines, or distortion means the TV is not getting a stable signal.

If you are using an OSSC, set your OSSC to output 480p (Line 2x mode). The HDMI timing of the OSSC in Line 3x, 4x, and 5x is not standard. In any case, Line 2x works best with mClassic.

To make the signal stable, you can try:

1. Checking the included HDMI extender to make sure that it is working properly by trying another one or connecting the mClassic to your HDMI without it. You may have to temporarily use another source if clearance is an issue. You can also use any HDMI 2.0 or higher HDMI switch or splitter to fit the mClassic.
2. Check the regular HDMI cable from the female side of the mClassic to your TV by trying a different HDMI cable rated 2.0 or higher.
3. Check the USB power source of the mClassic by trying different USB power ports and a different Micro USB cable.

If the problem persists after trying these steps, please email support.

Yes, in fact mCable does exceptionally well when used with Nintendo Switch.

Yes, mClassic works with both version 1 and version 2.

Yes, though depending on the console, third party legacy to HDMI connections will be required. We recommend higher end options for greater image results.

Yes, we recommend using the smoothing mode of the RetroTink before use.

Yes, we recommend setting the Framemeister to 480p output for retro content. Certain excemptions such as Dreamcast, GameCube, Xbox, and PS2 can be made depending on how you have them connected, and what resolution a specific title is running at.

Yes, mClassic not only supports 1440p passthrough mode, it also can enhance lower resolution content to 1440p with stunning results.

Yes, though this will depend on the model of the OSSC. Earlier DVI output models will require a DVI to HDMI adapter. Later HDMI native models will have an easier time.
Note that the OSSC has some odd resolution outputs depending on what console is connected. In general, the mCable shines when it detects 480p content. Other resolutions will have different results.

mClassic supports 4K60 in YUV 4:2:0 on PS4 Pro and Xbox One X. Make sure to set your console to automatic mode in the resolution settings.

Yes. If the MAC has HDMI connector, just plug in. If not, use MiniDP to HDMI converter.

Yes, just plug mClassic to the HDMI output and provide power.

Not in the current version.

Gaming PCs do too much, often requiring certain sacrifices. Resolution or FPS. With mClassic doing the resolution heavy lifting (including 1440p support), you can run the game at a higher frame rate, thus getting both!

The USB cable is for providing power to the processor inside mClassic. It consumes 1W in the most extreme of cases, but generally less.

Yes, it works.

No.

Some adjustments will be present, but the difference will not be massive.

Yes. We recommenmd to set the format to "1080p SDR" and Match Content to "Range and Frame Rate". By doing this, AppleTV will automatically output movies from iTunes or Netflix in 1080p24 and mClassic can upscale to 2160p24.

Yes, just connect to the One Connect box as you normally would.

No, mClassic is fully compliant with HDCP 1.4

Yes, enhancement is still very noticable.

Yes.

Yes, though as your TV is limited to 1080p, do not expect 4K to run, but improvements to the 1080p experience will be present.

Yes.

mClassic simply offers a passthrough of whatever sound is sent into it. There are no changes from the original source.

mCable works with any game console that has an HDMI output.
For example; Nintendo, PlayStation, xBox, and Retro game consoles (requires adapter).

Yes, mCable works with both version 1 and version 2. Please refer the video below for usage instructions:
https://www.youtube.com/watch?v=Vy8M-0HBVso&t=104s

Yes, in fact mCable does exceptionally well when used with Nintendo Switch.

mCable’s sub-1ms latency is perfect for gamers.
Quality enhancements are very noticeable on some games.
Tip: you should check your TV’s latency and see if your TV has a gaming mode.

Yes. mCable’s contextual processing (enhancement and upscaling) is 3D-aware and can handle the following 3D formats: Frame Packing, Side-by-Side (half), Top-and-Bottom. Other 3D formats will be passed-through in bypass mode.
3D Blu-ray (1080p Frame Packing) is supported, so mCable enhances your 3D experience. If you have 720p 3D content, mCable can also upscale it to 1080p.

Yes. mCable’s contextual processing is applied to 120Hz content. This allows gamers, for example, to render at 720p 120Hz and let the mCable apply its processing to deliver a stunning 1080p120Hz thanks to its amazing detail enhancement and edge restoration features. Affordable graphics cards and laptops can then be used for high frame rate gaming!

Yes. See Product Brochure document for the list of all supported resolutions.

Yes.

Pretty much anything that HDMI 1.4b can do:

• -Uncompressed Linear PCM, up to 8 channels at 192KHz
• -Dolby Digital
• -Dolby Digital EX
• -Dolby Digital Plus
• -Dolby Digital TrueHD
• -DTS-ES
• -DTDS-HD High Resolution Audio
• -DTS-HD Master Audio
• -DSD / SACD up to 8 channels

The Black Cinema&Gaming Editions are 2017 models, and they come in white boxes. The Rose Gold “Ultra” model is a 2016 model and Silver “Quality Enhancer” is a 2015 model.

The 2017 Cinema Edition is running our latest pixel processing algorithms that we have fine-tuned based on our customer's feedback on 2015/2016 models over last two years, to guarantee a better visual experience. We have also expanded our compatibility to more devices, eliminated software bugs and compliant issues. We have extended the warranty to two-year instead of one-year from previous models. And starting from this model, Marseille will be selling directly to consumers which enables us to implement a much tighter quality control, making sure every mCable you purchase is genuine, non-refurbished (if not stated as so) and has a consistent, high quality support from us.

The 2015 and 2016 are similar in terms of functionality. The fundamental differences between the two are the material used in the construction to increase the reliability and data transfer of the cable. 2016 model also adds a LED light in the USB connector to indicate power.

The 2017 Gaming Edition is a specially designed version for enhancing graphics content, which are artificially rendered by graphics processors. In contrast, the 2017 Cinema Edition and previous mCable models are mainly designed for videos (movies, broadcast, sports etc), in other words, natural life content. There are a lot of different considerations for how to improve gaming content vs film content. We implemented different algorithms for processing graphics into mCable Gaming Edition. For example, the anti-aliasing feature for gaming edition is an exclusive feature, not available in other products. We have also changed the way we enhance details due to the nature of texture rendering in games.

In general Cinema Edition and Gaming Edition cannot be used interchangeably, except in one case: watching Blu-ray movies. In this mode, Gaming Edition detects the 24fps Blu-ray content and switches itself to cinema mode, same as the Cinema edition. This is to provide convenience for gamers who also want to watch Blu-ray discs on their game consoles.

IMPORTANT NOTICE: After the release of 2017 Cinema&Gaming Editions, all previous models are now officially discontinued. We will keep supporting our previous customers if they have purchased the product prior to July 15, 2017. Unfortunately We cannot guarantee the genuineness nor the condition of the 2015 and 2016 models purchased after this date.

In the consumer space 4K and UHD are used interchangeably. The term 4K has been in existence for a longer time in the professional movie business (4K refers to image width in pixels). UHD which stands for Ultra HD is a consumer term.

First check your input, if it is interlaced (480i, 576i, 1080i) then mCable is in bypass mode, meaning all interlaced video is passed through as-is, exactly as it would through a regular HDMI cable. The other most likely scenario is that your input to mCable is 1080p60 (or 1080p50): in this case mCable is actually processing the video to enhance it but is not upscaling it so your output is 1080p as well, but it’s a better 1080p. Remember HD is only upscaled to 4K by mCable at 24/25/30Hz: so a 1080p24 movie from a Blu-Ray player will be upscaled to 4K; a 1080p60 signal from say a Roku box will be processed (but not upscaled) into a better 1080p60.

Absolutely. In fact if you have an AVR all your source devices will benefit from one mCable’s processing if you simply connect the mCable between the AVR and the TV.

FRC is Frame Rate Conversion, the operation of changing the number of frames per second, for example from 24 to 60. mCable never changes the frame rate: output frame rate is always equal to input frame rate. Marseille highly recommends you send all content in its native frame rate to mCable (e.g. movies are almost always 24Hz natively). Frame rate conversion is always handled best inside the TV.

Yes absolutely, mCable will improve your picture for LCD, OLED, and Plasma TVs.

Yes, mCable improves picture quality on all progressive inputs (up to 1080p 120Hz input).

mCable supports a subset of HDMI 2.0:

• -2160p60Hz YCbCr 4:2:0 (in pass through mode)

Refer to mCable Product Brochure for the full specifications, but in short mCable is an HDMI 1.4b compliant device with support for 4K, 3D and ARC.
mCable also helps solve interoperability issues between some HDMI 1.X source devices and HDMI 2.X TVs.

See the mCable Tech Specs.

Yes, we got you covered.

Yes, in many cases if a resolution is supported, it will be adjusted for your TV. This, for example, will allow you to run PAL content on an NTSC screen.

The Cinema Edition is mainly for videos (movies, broadcast, sports etc.), in other words, natural life content. The Gaming Edition is a specially designed version for enhancing graphics content, which is artificially rendered. There are a lot of different considerations for how to improve these two types of content, and we have implemented different algorithms for processing videogames.
For example, the anti-aliasing feature for Gaming Edition is an exclusive feature, not available in other products. We have also changed the way we enhance details due to the nature of texture rendering in games.
In general, Cinema Edition and Gaming Edition cannot be used interchangeably, except in one case: watching Blu-ray movies. In this mode, gaming edition detects the Blu-ray content and switches itself to cinema mode, the same as Cinema Edition. This is to provide convenience for gamers who also want to watch Blu-ray discs on their game consoles.

Not in the current version.

Yes. We recommend using the smoothing mode of the RetroTink before use.

Yes, we recommend setting the Framemeister to 480p output for retro content. Certain excemptions such as Dreamcast, GameCube, Xbox, and PS2 can be made depending on how you have them connected, and what resolution a specific title is running at.

Yes, though this will depend on the model of the OSSC. Earlier DVI output models will require a DVI to HDMI adapter. Later HDMI native models will have an easier time.
Note that the OSSC has some odd resolution outputs depending on what console is connected. In general, the mCable shines when it detects 480p content. Other resolutions will have different results.

Yes, mCable supports 1440p passthrough mode. However, there's no scaling of 1440p content in the current version.

Yes you can. Please use latest version which support 4kp60 to prevent the degradation of digital signal.

Yes, it does.
Please note that you will need an adapter to convert analog signals to HDMI output.

mCable supports 4K60 signal, but only for YUV420 color format. It does not support the full RGB or YUV444 format.

Gaming PCs do too much, often requiring certain sacrifices. Resolution or FPS. With the mCable doing the resolution heavy lifting, you can run the game at a higher frame rate, thus getting both!

Not automatically, this will depend on your setup. But allowing the mCable to do additional graphics processing can make this possible for PC gaming.

The mCable does no additional processing on sound, it just passes the original source through.

That’s 4K / UHD resolution. Full HD resolution is 1080p (~2 megapixels). UHD resolution is 2160p (~8 megapixels). Note that there are 2 flavors of 2160p, both supported by mCable: the most common is 3840x2160, and then 4096x2160 (this is WidthxHeight in units of pixels).

Yes, but mCable connects one source to one TV. So you can only connect it to one source at a time. If you want all your sources to benefit from mCable you can either:

• -Buy more mCables
• -Consider buying an AVR.

No, it’s plug and play, you should have video and audio working out of the box. No changes needed to TV, player, computer... No need to create any account.
You should however read about Configuring your source device and Fine tuning your TV if you want to get the best out of your mCable.

Yes. A regular HDMI cable has 2 endpoints that can be connected in any direction, it is completely symmetrical. mCable is asymmetrical: one HDMI endpoint (the shorter one, labeled ‘SOURCE’) must be connected to the source device (Blu-ray player, Streaming box, Game console, AVR...), while the other endpoint (longer, labeled ‘TV’) must be connected to the TV.

mCable is not your usual HDMI cable: it has a video enhancing processor inside, which needs power to operate. That’s the only purpose of the USB connector: providing power to the built-in Marseille video processor. If you’re familiar with Google’s Chromecast, it works the same way: you plug it into HDMI for video and USB for power.

Please contact customer support.

Here’s a troubleshooting checklist for you:
Be sure to plug in the USB connector at the back of your TV first to power up the built-in Marseille processor.
Double-check that the connector labeled “TV” and the connector labeled “Source” are plugged in correctly (“TV” to TV and “Source” to source device).
Make sure that the TV is set to display video from the HDMI input where you connected mCable (usually controlled by a button labeled ‘source’ or ‘input’ on your TV’s remote).
If this still does not work, try power from a different USB port or from a separate AC-to-USB power adapter (e.g. iPhone charger).

First, as much as we want to sell you more products ;-), you should NOT connect two mCables back-to-back to increase the cable length. Instead simply buy a regular HDMI cable of the proper length in order to extend mCable. For instance if you have a 6-ft mCable and you need to reach 15-ft, then buy a regular 9-ft HDMI cable as well as an HDMI female-to-female adapter and connect them as follows: Source + regular HDMI cable + adapter + mCable + TV

With mCable, your TV is receiving 4K. Without mCable it was receiving HD. Now your TV may very well apply different picture adjustments to the image (this is usually called ‘Picture Size’ and there is usually a button for this on the TV remote) for HD and UHD inputs. For instance some TVs may overscan HD but do nothing to UHD, which means with HD your image appeared slightly zoomed but was missing some of the edge contents.

Yes, mCable will work, but what it will do will depend on your setup.
If your computer is set to render on its HDMI output at 4K into a 4KTV, then mCable will be in bypass.
If your computer is rendering at 1080p or less, then mCable can improve your graphics quality especially when you view photos and movies. For productivity applications such as document editing and emails, improvement will be mainly on the text anti-aliasing.

Both connectors are within HDMI standard specifications for size.
The cross section of the headers is WxH=20.8x11.3 mm (~0.819x0.445 inches).
Source connector depth is 48.4mm (1 29/32 ’’)
TV connector depth is 69.1mm (2 23/32’’)

Not really. It’s the most convenient thing to do, but you can also use an AC to USB power adapter instead. Beware these adapters are not all performing the same, we recommend that you use a high quality adapter from a reputable brand (e.g. an iPhone charger). If you need to reset microprocessor inside the cable just unplug the power for few seconds and then plug it back it.

mCable is compatible with all HDMI versions, past and future. In fact it helps solve some known HDMI interoperability issues between source devices and TVs.

We have three versions. 3 feet, 6 feet, and 9 feet to best accommodate your setup.

Yes, it does. Please use latest version which support 4kp60 to prevent the degradation of digital signal.

Yes. If the MAC has HDMI connector, just plug in. If not, use MiniDP to HDMI converter.

Yes, just plug mCable to the HDMI output.

With any HDMI compliant device, the mCable is all you need. If you have legacy connections, adapters will be required.

Yes, but it's nothing to worry about. We designed it to ventilate properly. mCable is engineered to operate as a low power device, consuming less than 1W. In other words, it's normal for it to be warm.

Please refer to mCable User Guide and Warranty document.

Yes, we ship all over the world.

Domestic orders normally take 3-5 days to arrive. International order normally takes 8-21 business days to arrive. If you have concerns, please contact support@marseilleinc.com

When your order ships (usually 1 business day after the order is placed) you will receive an email with the tracking number for your order.

International Customs Duty, handling fees, office fees, and VAT Tax may be collected by your postal services or shipping company on delivery. Please check with your customs and local postal service for Terms and Conditions (T&C) and other applicable fees and rates, and customs duty fees in your country. It is the responsibility of the customer to contact the proper agencies in their country to assess the total charges on their imported product.

Amazon, eBay, and right here on our website!

If you watch movies as well as play games, I would suggest trying Cinema Edition first. Cinema Edition is a more generic enhancement engine, which would still improve your gaming, just not as good as Gaming Edition would. For instance, it will not perform Gaming Anti-Aliasing. But the things that it will perform is contrast and detail enhancement like what would be done to videos, so I believe games would still look better.

mCable Gaming Edition is red and black and the mCable Cinema Edition is orange and black.

The cinema edition is mainly for videos (movies, broadcast, sports etc.), in other words, naturallife content. The gaming edition is a specially designed version for enhancing graphics content,which is artificially rendered. There are a lot of different considerations for how to improve thesetwo types of content, and we have implemented different algorithms for processing videogames.
For example, the anti-aliasing feature for gaming edition is an exclusive feature, not available inother products. We have also changed the way we enhance details due to the nature of texturerendering in games.
In general, cinema edition and gaming edition cannot be usedinterchangeably, except in one case: watching Blu-ray movies. In this mode, gaming edition detectsthe Blu-ray content and switches itself to cinema mode, the same as cinema edition. This is toprovide convenience for gamers who also want to watch Blu-ray discs on their game consoles.

Yes, mCable will upscale your streaming box content to a whole new level of performance and imagequality to near native 4K.

Yes, absolutely.

Yes, still works.

Yes, you will enjoy the results.

Most definitely.

Yes, it will work with any source device that has an HDMI output.

Yes. mCable’s contextual processing (enhancement and upscaling) is 3D-aware and can handle thefollowing 3D formats: Frame Packing, Side-by-Side (half), Top-and-Bottom. Other 3D formats will bepassed-through in bypass mode.
3D Blu-ray (1080p Frame Packing) is supported, so mCableenhances your 3D experience. If you have 720p 3D content, mCable can also upscale it to 1080p.

Yes absolutely, mCable will improve your picture for LCD, OLED, and Plasma TVs.

That’s 4K / UHD resolution. Full HD resolution is 1080p (~2 megapixels). UHD resolution is 2160p (~8megapixels). Note there are 2 flavors of 2160p, both supported by mCable: the most common is3840x2160, and then 4096x2160 (this is WidthxHeight in units of pixels).

mCable can process and upscale 1080p 24Hz content (native resolution of Hollywood movies) up to 2160p24Hz. In fact it can upscale HD to 4K for frame rates up to 30Hz (i.e. 30 frames per seconds). Forany input beyond 30Hz, such as 1080p 60Hz, mCable enhances and filters the input to produce acleaner sharper 1080p video image, and then your UHD TV upscales 1080p to 2160p.

Yes. See Product Brochure document for the list of all supported resolutions.

Yes

Pretty much anything that HDMI 1.4b can do:

• -Uncompressed Linear PCM, up to 8 channels at 192KHz
• -Dolby Digital
• -Dolby Digital EX
• -Dolby Digital Plus
• -Dolby Digital TrueHD
• -DTS-ES
• -DTDS-HD High Resolution Audio
• -DTS-HD Master Audio
• -DSD / SACD up to 8 channels

The Black Cinema&Gaming Editions are 2017 models, and they come in white boxes. The Rose Gold “Ultra”model is a 2016 model and Silver “Quality Enhancer” is a 2015 model.

The 2017 Cinema Edition is running our latest pixel processing algorithms that we have fine-tunedbased on our customer's feedback on 2015/2016 models over last two years, to guarantee a bettervisual experience. We have also expanded our compatibility to more devices, eliminated software bugsand compliant issues. We have extended the warranty to two-year instead of one-year from previousmodels. And starting from this model, Marseille will be selling directly to consumers which enablesus to implement a much tighter quality control, making sure every mCable you purchase is genuine,non-refurbished (if not stated as so) and has a consistent, high quality support from us.

The 2015 and 2016 are similar in terms of functionality. The fundamental differences between the twoare the material used in the construction to increase the reliability and data transfer of thecable. 2016 model also adds a LED light in the USB connector to indicate power.

The 2017 Gaming Edition is a specially designed version for enhancing graphics content, which areartificially rendered by graphics processors. In contrast, the 2017 Cinema Edition and previousmCable models are mainly designed for videos (movies, broadcast, sports etc), in other words,natural life content. There are a lot of different considerations for how to improve gaming contentvs film content. We implemented different algorithms for processing graphics into mCable GamingEdition. For example, the anti-aliasing feature for gaming edition is an exclusive feature, notavailable in other products. We have also changed the way we enhance details due to the nature oftexture rendering in games.

In general Cinema Edition and Gaming Edition cannot be used interchangeably, except in one case:watching Blu-ray movies. In this mode, Gaming Edition detects the 24fps Blu-ray content and switchesitself to cinema mode, same as the Cinema edition. This is to provide convenience for gamers whoalso want to watch Blu-ray discs on their game consoles.

IMPORTANT NOTICE: After the release of 2017 Cinema&Gaming Editions, all previous models are nowofficially discontinued. We will keep supporting our previous customers if they have purchased theproduct prior to July 15, 2017. Unfortunately We cannot guarantee the genuineness nor the conditionof the 2015 and 2016 models purchased after this date.

In the consumer space 4K and UHD are used interchangeably. The term 4K has been in existence for alonger time in the professional movie business (4K refers to image width in pixels). UHD whichstands for Ultra HD is a consumer term.

First check your input, if it is interlaced (480i, 576i, 1080i) then mCable is in bypass mode,meaning all interlaced video is passed through as-is, exactly as it would through a regular HDMIcable. The other most likely scenario is that your input to mCable is 1080p60 (or 1080p50): in thiscase mCable is actually processing the video to enhance it but is not upscaling it so your output is1080p as well, but it’s a better 1080p. Remember HD is only upscaled to 4K by mCable at 24/25/30Hz:so a 1080p24 movie from a Blu-Ray player will be upscaled to 4K; a 1080p60 signal from say a Rokubox will be processed (but not upscaled) into a better 1080p60.

FRC is Frame Rate Conversion, the operation of changing the number of frames per second, for examplefrom 24 to 60. mCable never changes the frame rate: output frame rate is always equal to input framerate. Marseille highly recommends you send all content in its native frame rate to mCable (e.g.movies are almost always 24Hz natively). Frame rate conversion is always handled best inside the TV.

Yes, mCable improves picture quality on all progressive inputs (up to 1080p 120Hz input).

mCable supports a subset of HDMI 2.0:

-2160p60Hz YCbCr 4:2:0 (in pass through mode)

Refer to mCable Product Brochure for the fullspecifications, but in short mCable is an HDMI 1.4b compliant device with support for 4K, 3D andARC.
mCable also helps solve interoperability issues between some HDMI 1.X source devices and HDMI2.X TVs.

See the mCable Tech Specs.

Not in the current version.

Yes, mCable supports 1440p passthrough mode. However, there's no scaling of 1440p content in thecurrent version.

mCable supports 4K60 signal, but only for YUV420 color format. It does not support the full RGB orYUV444 format.

Yes. If the MAC has HDMI connector, just plug in. If not, use MiniDP to HDMI converter.

Yes, just plug mCable to the HDMI output.

The mCable does no additional processing on sound, it just passes the original source through.

mCable is not your usual HDMI cable: it has a video enhancing processor inside, which needs power tooperate. That’s the only purpose of the USB connector: providing power to the built-in Marseillevideo processor. If you’re familiar with Google’s Chromecast, it works the same way: you plug itinto HDMI for video and USB for power.

Yes. A regular HDMI cable has 2 endpoints that can be connected in any direction, it is completelysymmetrical. mCable is asymmetrical: one HDMI endpoint (the shorter one, labeled ‘SOURCE’) must beconnected to the source device (Blu-ray player, Streaming box, Game console, AVR...), while theother endpoint (longer, labeled ‘TV’) must be connected to the TV.

No, it’s plug and play, you should have video and audio working out of the box. No changes needed toTV, player, computer... No need to create any account.
You should however read about Configuring your source device and Fine tuning your TV if you want to get the best out of your mCable.

Here’s a troubleshooting checklist for you:
Be sure to plug in the USB connector at the back ofyour TV first to power up the built-in Marseille processor.
Double-check that the connectorlabeled “TV” and the connector labeled “Source” are plugged in correctly (“TV” to TV and “Source” tosource device).
Make sure that the TV is set to display video from the HDMI input where youconnected mCable (usually controlled by a button labeled ‘source’ or ‘input’ on your TV’sremote).
If this still does not work, try power from a different USB port or from a separateAC-to-USB power adapter (e.g. iPhone charger).

Please contact customer support.

First, as much as we want to sell you more products ;-), you should NOT connect two mCablesback-to-back to increase the cable length. Instead simply buy a regular HDMI cable of the properlength in order to extend mCable. For instance if you have a 6-ft mCable and you need to reach15-ft, then buy a regular 9-ft HDMI cable as well as an HDMI female-to-female adapter and connectthem as follows: Source + regular HDMI cable + adapter + mCable + TV

Absolutely. In fact if you have an AVR all your source devices will benefit from one mCable’sprocessing if you simply connect the mCable between the AVR and the TV.

With mCable, your TV is receiving 4K. Without mCable it was receiving HD. Now your TV may very wellapply different picture adjustments to the image (this is usually called ‘Picture Size’ and there isusually a button for this on the TV remote) for HD and UHD inputs. For instance some TVs mayoverscan HD but do nothing to UHD, which means with HD your image appeared slightly zoomed but wasmissing some of the edge contents.

Yes, mCable will work, but what it will do will depend on your setup.
If your computer is setto render on its HDMI output at 4K into a 4KTV, then mCable will be in bypass.
If yourcomputer is rendering at 1080p or less, then mCable can improve your graphics quality especiallywhen you view photos and movies. For productivity applications such as document editing and emails,improvement will be mainly on the text anti-aliasing.

Both connectors are within HDMI standard specifications for size.
The cross section of theheaders is WxH=20.8x11.3 mm (~0.819x0.445 inches).
Source connector depth is 48.4mm (1 29/32’’)
TV connector depth is 69.1mm (2 23/32’’)

Not really. It’s the most convenient thing to do, but you can also use an AC to USB power adapterinstead. Beware these adapters are not all performing the same, we recommend that you use a highquality adapter from a reputable brand (e.g. an iPhone charger). If you need to reset microprocessorinside the cable just unplug the power for few seconds and then plug it back it.

mCable is compatible with all HDMI versions, past and future. In fact it helps solve some known HDMIinteroperability issues between source devices and TVs.

Yes, but mCable connects one source to one TV. So you can only connect it to one source at a time. Ifyou want all your sources to benefit from mCable you can either:

-Buy more mCables

-Consider buying an AVR.

Yes, we got you covered.

Yes you can. Please use latest version which support 4kp60 to prevent the degradation of digitalsignal.

We have three versions. 3 feet, 6 feet, and 9 feet to best accommodate your setup.

Yes, it does. Please use latest version which support 4kp60 to prevent the degradation of digitalsignal.

With any HDMI compliant device, the mCable is all you need. If you have legacy connections, adapterswill be required.

Yes, but it's nothing to worry about. We designed it to ventilate properly. mCable is engineered tooperate as a low power device, consuming less than 1W. In other words, it's normal for it to bewarm.

Plug into the HDMI output port of your cable box, connect your HDMI cable to the back of mClassic,and provide USB power via the TV, or any nearby USB outlet.

Unfortunately, then you won't be able to use the mCable.

Yes, if you decide to use any legacy content in that setup. If all your sources are true 4K, thenminor improvement will still be present.

If you watch movies as well as play games, I would suggest trying Cinema Edition first. CinemaEdition is a more generic enhancement engine, which would still improve your gaming, just not asgood as Gaming Edition would. For instance, it will not perform Gaming Anti-Aliasing. But the thingsthat it will perform is contrast and detail enhancement like what would be done to videos, so Ibelieve games would still look better.

Yes, we ship all over the world.

International Customs Duty, handling fees, office fees, and VAT Tax may be collected by yourpostal services or shipping company on delivery. Please check with your customs and localpostal service for Terms and Conditions (T&C) and other applicable fees and rates, andcustoms duty fees in your country. It is the responsibility of the customer to contact theproper agencies in their country to assess the total charges on their imported product.

When your order ships (usually 1 business day after the order is placed) you will receivean email with the tracking number for your order.

Domestic orders normally take 3-5 days to arrive. International order normally takes8-21 business days to arrive. If you have concerns, please contact support@marseilleinc.com

Please refer to mCable User Guide and Warranty document.

Amazon, eBay, and right here on our website!

mCable Gaming Edition is red and black and the mCable Cinema Edition isorange and black.